Support

Get help with SongSplit AI

Frequently Asked Questions

What audio formats does SongSplit AI support?

Input: MP3, WAV, AIFF, M4A, AAC, FLAC, and any other DRM-free format that macOS/iOS can decode.

Output: M4A (high quality, works everywhere on Apple devices).

Why won’t my song work? / What about DRM?

SongSplit AI only works with DRM-free audio files. If you’re trying to split a song from a streaming service (Spotify, Apple Music streaming, etc.), it won’t work because those files are protected.

Songs you actually own work great:

  • Music purchased from iTunes/Apple Music (downloads, not streaming)
  • MP3s from Bandcamp, Amazon, or other stores
  • CDs you’ve ripped
  • Your own recordings

If a file plays in your Music app but won’t load in SongSplit AI, it’s likely DRM-protected.

How long does processing take?

It depends on:

  • Song length: A 3-minute song processes faster than a 10-minute epic
  • Quality mode: Fast mode is… fast. Quality mode takes longer but produces cleaner separation
  • Your device: Newer Macs and iPhones with better Neural Engines process faster

Typically, Fast mode processes a song in 10-30 seconds. Quality mode might take 1-3 minutes for a standard-length track.

Why is separation not perfect?

Audio source separation is a challenging problem. SongSplit AI uses Apple’s on-device AI, which does an impressive job, but no algorithm can perfectly unmix a song that was mixed by professional engineers. You might notice:

  • Some vocal bleed in the instrumental
  • Some instrumental bleed in the vocals
  • Artifacts in complex passages

The results are great for karaoke, practice, and sampling. For professional production, you may need to do some additional processing.

Does it work offline?

Yes! The AI model is bundled with the app. Once you’ve downloaded SongSplit AI, you don’t need an internet connection to use it.

Can I use the stems commercially?

That depends on your rights to the original song, not SongSplit AI. If you have permission to use the original audio, you can use the stems. SongSplit AI is just a tool—copyright still applies.

Why can’t I process multiple songs at once?

To keep the app simple and focused, SongSplit AI processes one song at a time. This also ensures maximum quality by dedicating all processing power to a single separation.

The app crashed. What do I do?

  1. Make sure you’re running the latest version from the App Store
  2. Restart the app and try again
  3. If it crashes on a specific file, try a different audio format
  4. If problems persist, email me with details about your device and what you were doing

Device Requirements

Mac:

  • macOS 14.0 (Sonoma) or later
  • Apple Silicon (M1, M2, M3, or newer) required

iPhone/iPad:

  • iOS 17.0 / iPadOS 17.0 or later
  • Works on all devices with A12 chip or newer

Contact

Still stuck? Email me at [email protected].

I read every email and try to respond within a day or two. When writing, please include:

  • Your device model (e.g., “MacBook Pro M2” or “iPhone 15”)
  • Your OS version
  • What you were trying to do
  • What happened instead

Feature Requests

Got an idea for SongSplit AI? I’d love to hear it. Email me at the address above with “Feature Request” in the subject line. I can’t promise to implement everything, but I read every suggestion.